Details Flowers Software

Frequently Asked Questions

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We're here to help!

You can reach us by emailing sales@detailsflowers.com or by calling (386) 255-9594 between the hours of 9am-5pm EST, Monday - Friday.

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trial & subscription information

Can I get started with Details Flowers today?

Absolutely! Click the button below to start your free 7-day trial. During your trial, you'll have complete access to our entire feature suite so you can experience how Details Flowers will help increase your profitability, productivity, organization, and capture the competitive edge!

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What do I get in my free 7-day trial?

You'll get full access to Detail Flowers’ full suite of services for 1 full week. You will also have a personal sales representative to assist you as you and your team as you get acquainted with all the details!

As we add new features, you will automatically get to USE them, even while on your trial! It’s an exciting time to join the Details Team.

Worried about implementation? Don't worry! We also have a stellar support team that is here to help. Annual plans include two in-depth training courses that will help teach you about all of our tools. Monthly plans can take advantage of training for a low fee. Our team has the technical know-how and event knowledge that will help you make the best use of the software! 

What happens when my trial ends?

At the end of your 7-day trial, your credit card on file will automatically be charged the rate of the plan you selected and you'll become an official Details Flowers member!

You will continue to impress your clients, be amazed at how much time you saved, and build an extravagant image library of your designs the more you use Details! 

What are Details Flowers plans and pricing?

In the world of floral design, there’s no such thing as one size fits all for your business. Details Flowers understands this better than anyone. That’s why we’re pleased to offer multiple levels of membership to fit the needs of any size business. The best news? You don't have to pick and choose what's more important to you (or pay a high price to get it all!) All of our plans include every single feature, from proposal creation to order forms. 

Business: $150/month
Includes 3 templates, training courses, invoicing (additional fees apply), and 2 users. Monthly PRO subscribers will also have access to our exclusive preview group and Details Rewards Program. This is a convenient and flexible plan. Great if you're just getting started! 

Professional: $1500/year
All of the same great perks as the Monthly PRO, but also includes a 30% discount on all premium templates and a low 1.10% Details Invoicing Application Fee. Annual PRO subscribers will also have access to our exclusive preview group, Details Rewards Program, and 2 in-depth Details University courses. Whether you're just getting started or a seasoned pro, this plan offers great perks for you!

Enterprise: $2000/year
A perfect option for high production companies with multiple branches that create around 350+ events a year. All of the same great perks as the Annual PRO plus 50% off all premium templates, 4 users per branch, .60% Details Invoicing Application Fee, and discount on additional Details accounts. Enterprise PRO subscribers will also have access to our exclusive preview group, Details Rewards Program and in-depth Details University courses. 

Additional users are available with every package plan for only $10/month per user. 

Not sure what plan is best for you? Ask a member of our team for more information by emailing sales@detailsflowers.com

What are some of Details Flowers top features?

Every business has different needs! That's why we created a software solution that can help, no matter the challenges you're trying to overcome! 

We understand that committing to a new software is a big deal - and you want to be armed with as much information as possible before getting started. To help you on your journey, we've compiled a handy list of our top features.

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Do I have to pick and pay for individual feature packages?

Never! At Details Flowers, our ultimate goal is to help you succeed. This is why every Details Flowers member, no matter the subscription level, can take advantage of every feature in our all-in-one software solution to help capture that ROI faster. 

As a Details member, each subscription also includes access to live support via phone, email, chat, and through our Support Portal.

Does Details Flowers have a referral program?

At Details Flowers, we're passionate about building a strong floral community. Florists helping florists is what we're all about! 

To help encourage the community, we've created an exclusive referral program for our members.

Here's how it works: 

We'll create a personalized discount code you can share online and with fellow florists to help them sign up and start their trial. 

The discount code gives your referrals a very special $75 discount for two months of service - our gift to them from you! 

Once your referral completes their promotional period and continues with Details Flowers, you'll receive a $50 credit towards your Details subscription!

Other than sharing your love for Details, along with your special link, there's nothing you need to do! 

What kind of support is included with my subscription?

Details Flowers Software is proud to offer the best support out there! Take a look at what's available:

Details University
We offer two in-depth training courses. Each course takes place online, so you can complete it from the comfort of your own home or studio. For Professional & Enterprise accounts, training is included!

Details Webinars
We are hosting webinars every week covering a variety of topics. From configuring your account, to learning about new features, this is a great way to explore all that Details has to offer!

Like to learn on your own time? 
We have robust (and searchable) Support Center full of how-to articles! As a member, you have 24/7 access to our Support Center.

Prefer a video? 
We are continuously updating a page of tutorial videos that can be found within every Details Flowers account!

Are you an 'in-the-moment' person? 
Use our convenient chat feature, located directly on Details Flowers Software. Connect instantly with a member of our team to get your questions answered! More old-school? Give our office a call to speak to a member of our team. 

Not in the mood to chat? 
We offer a complete Support Portal, where you can easily send us your questions, request features, and more! 

Need a refresher? 
Review your questions with our Support Team via an online screen-share! We will help guide you through the software so you'll walk away with a better understanding of Details Flowers. Unlike other software companies, we don't charge for support time. 

At Details Flowers Software, we strive to make each experience with our team delightful. It's another reason why we're the preferred solution for florists and event designers!

Can I cancel at any time?

Yes! While we believe we are the best software out there, we understand that we may not be the best fit for you and your business. If that's the case, you're welcome to cancel your subscription at any time and we encourage you to let us know why. Our support team is here to help you succeed and if you just need a helping hand, we're here for you!

Our Business subscription offers you a convenient & flexible plan that's great if you just want to test the waters. You're only committing to one month of access at a time.

Professional and Enterprise pay a discounted rate upfront for 12 months of access. While you can cancel at any time, we do not refund for unused time. 

To learn more about our cancellation policies, check out these  articles: 

Do you offer any discounts?
You bet! We offer great promotions throughout the year that will greatly reduce the cost of your first year with us. 
 
Professional members get the most savings. If you sign up for a Professional subscription, you'll save $300 compared to our monthly plan. Our additional promotions offer even deeper discounts on top of that! 
Can I try Details before purchasing?

Yes! We offer a free 7-day trial and you have the option to cancel at any time prior to the final day of your trial. 

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Is there any functionality that is not available during the trial period?
No, during your trial period you get to use every feature we offer!
Can I create an event during the trial?

Of course!

We have had florists create events, send out proposals, and even book clients and collect retainers within their trial period!

Do I lose my work from my trial to when I become a customer?
No! Everything you've worked on will still be there for you in your account.
What benefits come with each plan?

FAQ Pricing

 

What comes standard with each plan?

Included FREE in All Plans

 

Is Details cloud-based?

Yes! Details is a cloud-based software which means you will have faster response time from support, automatic updates, increased safety, and you can use the software anywhere you have an internet connection!


floral & Event specific features

Increase your profitability, productivity, organization and gain a competitive edge with Details Flowers Software at your side. Click below to learn about a few of our top features!

How can Details Flowers help me increase my profitability?

Tired of manually calculating every little detail to make sure you're earning a profit? With Details Flowers Software, you can toss that calculator back in the drawer! 

Our software solution can help you turn a healthy profit by accurately pricing your designs with your own margins in mind. 

Many Details florists have seen their profits increase as much as 30% when using these tools: 

WORKSHEET CALCULATOR

This feature gives step-by-step instructions for florists to create their designs & events. Easily adjust stem counts to see the software automatically price recipe designs for you! 

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CUSTOM SERVICE & LABOR FEES

Each and every event has different needs. Assure your profitability by accounting for every charge! Your clients will love how easy your contracts are to read! 

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PROPOSAL SUGGESTIONS:

As a florist, you have a lot going on. Not only do you need to design and execute a flawless event, but you're a sales rep for your own business at the same time. Details Flowers exclusive Proposal Suggestion feature allows you to give your clients additional options directly in the proposal. It's up-selling done right!

Want to experience these features for yourself? Click below to start your free 7-day trial. 

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How can Details Flowers help me be more productive?

Time is a valuable commodity when you own your own business. We've created the perfect tools to help you win back time, without sacrificing a quality experience for your prospects and clients. 

TEMPLATE CREATOR

We bet you've done a blush wedding before! With Details Flowers, you can create templates from previous events. Simply click, load, and adjust for your new client. Your custom Design Worksheet templates can load line items, quantities, recipes, and colors - saving you time!

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RECIPE & ITEM GALLERY 

Compiling inspiration photos of recipes, blooms, and other items can be time consuming. Details Flowers has virtual galleries that can store recipes, items, and more! Many of our florists 'pick' flowers with their clients during consultation, too! It's a great way to offer an incredible experience for your prospects. 

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PROPOSAL EDITOR

Quickly create a dynamic and engaging proposal for your client with our simple to use Proposal Editor. You'll be amazed at how easy it is to create the perfect contract! 

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Of course, that's just a few of our features. Start your trial to see them all! 

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How can Details Flowers help me be more organized?

Say goodbye to messy spread sheets and sticky notes! Details Flowers will help you become an organization guru in to time at all! Here are a couple of our top features to do just that. 

EVENT PIPELINE & CLIENT LIST

Easily keep track of all your events with our Event Pipeline & Client List. See current events, upcoming payments due, and more in a snap!

ORDER COMBINING 

One of the top reasons florists lose profit is due to over-ordering. Details Flowers Software’s newest feature gives you the ability to track items you’ve used in your events: past, present, and future! You’ll be able to compile a list of everything you need for a weekend of events, including total inventory, recommended bunches, and more! Not only will this maximize your profitability across multiple events, but it will simplify your ordering process. With the click of a button, your complete order can be exported. It’s just one more way Details Flowers Software helps you check off items on your to-do list!

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RFQ SYSTEM

With our RFQ system, florists calculate entire orders in a snap and send them even faster straight from the design room. Instant communication with suppliers makes sure that florists can anticipate costs and suppliers can forecast needs. We work with the world's best suppliers to help source the most beautiful flowers. 

And there's more to love! The best way to learn if we're a perfect fit is to try it out for yourself. See what florists are raving about! Click below to start your free 7-day trial. 

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Tell me about your invoicing feature!

Details Flowers invoicing is an amazing added feature that gives you the ability to offer your clients a convenient online payment option. No longer do they need to wait for a separate invoice to make payments! 

Our invoicing is powered by Stripe, and once you sign up, you're able to start accepting payments right away! 

Not sure if it's right for you? You're welcome to sign up and give it a try. Once signed up, you can use it as often or as little as you like. 

What are the fees? 

Stripe will remove 2.9% +.30 per transaction

There is also an additional fee removed by Details Flowers. The fee varies per plan: 

Monthly PRO: 1.25% per transaction 

Annual PRO: 1.10% per transaction 

Enterprise PRO: .60% per transaction

Why is there an additional invoicing fee? 

Our additional fee helps us keep your monthly/annual rates low! Other companies may not advertise a fee to use their invoicing, but you'll wind up paying for it via higher subscription rates!

Am I charged a fee for all payments recorded in the software? 

If you are not taking the payment through our online invoicing, there is no additional fee! 

Can I turn off the ability to pay with a credit card? 

If you don't want your user to pay online, simply send them the Summary page of the contract. It includes your payment schedule, where to send checks, and all the grand total breakdown. 

Want to see it in action?

You have complete access to our full suite of features during your trial and we encourage you to try it out. 

Is there a mood board?
Our mood board allows you to easily collect images from our pre-loaded resource section. You can also upload any personal images from the client's inspiration. We have a color picker to set the mood. On our proposal, we offer a cover and a concept page to allow your client to view the mood board.
Do I have to upload everything I need or does Details include a library?
Details comes preloaded with over 800 items and 80 recipes for you to choose from! These items and recipes come preloaded with images, prices, and other important information.
 
Additionally, Details contains a growing number of item collections from our various Partners, including Accent Decor, Ball, and more!
 
All of that being said, you are welcome to add any of your own custom items to your account!
 
 
 
 
 
How does Details help me with pricing my items and arrangements?

Details comes preset with costs that are pretty close to market average. Any changes to costs or markups that you make are automatically saved as part of your company history and can be updated at any time by your authorized users.

Details will even use the item costs to automatically calculate your arrangement prices!

While it is not required for you to update the cost information, we highly recommend that you take the time to do so! It's a small investment of your time that will yield a high reward - accurate pricing and increased profitability! 

If you don't have the time right at the start of your subscription, don't worry! You can easily update cost information directly in the recipe itself at any time.  

How often do you make updates to the Details Flowers system?

We are always hard at work to grow the Details Flowers platform for our users and we are making additions, big and small, nearly every day!

When new features are released we will be sure to let you know about it (because we're excited to share it!) and it will never interfere with your work.

That being said, something that helps us improve the platfor is feedback from the people using it - so please let us know if there's an update you'd like to see!

Do you have an online community or forum?

Yes!  We have a growing group of florists & wholesalers that engage on our online community daily! We often post information about updates, promotions and events that are taking place in the floral community.  Please 'Join the Conversation' by requesting access to this group below. 

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Can I load my Pinterest / inspiration photos?
Yes! The best place to load the personal inspiration images is within each client's event on what we call their Design Board. These images can also be used on the cover and conceptual page of our proposal templates. 
Can I customize Details to suit my company?

Yes - absolutely!

We pride ourselves on being a fit for floral businesses of all shapes and sizes by allowing each account to be customized to your needs.

Proposals, worksheets, resource galleries, contract terms, reports, and general company settings are all customizable!

What is a premium proposal template and what do they look like?

Our software comes with three proposal templates Blooming, Blossom & Vanilla. From there, you can opt to add additional premium proposal templates found in our Marketplace for a one-time additional fee.

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