Frequently Asked Questions for Beginners | Details Flowers Software

Details is the only software created specifically for event florists, with your unique business model at its core. Every single feature was designed with you in mind. Details is here to help you save time, increase profit, and love your business again. You’ll find a list of some of our most frequently asked questions below.

Software Benefits

Explore commonly asked questions below to learn how some of our standout features can benefit your business.

How can Details Flowers help me increase my profitability?

Tired of manually calculating every little detail to make sure you're earning a profit? With Details Flowers Software, you can toss that calculator back in the drawer! Our software solution can help you turn a healthy profit by accurately pricing your designs with your own margins in mind.

Many Details florists have seen their profits increase as much as 30% when using these tools:

WORKSHEET CALCULATOR

This feature gives step-by-step instructions for florists to create their designs & events. Easily adjust stem counts to see the software automatically price recipe designs for you!

CUSTOM SERVICE & LABOR FEES

Each and every event has different needs. Assure your profitability by accounting for every charge! Your clients will love how easy your contracts are to read!

PROPOSAL SUGGESTIONS:

As a florist, you have a lot going on. Not only do you need to design and execute a flawless event, but you're a sales rep for your own business at the same time. Details Flowers exclusive Proposal Suggestion feature allows you to give your clients additional options directly in the proposal. It's up-selling done right!

Want to experience these features for yourself? Click below to start your free 7-day trial.

How can Details Flowers help me be more productive?

Time is a valuable commodity when you own your own business. We've created the perfect tools to help you win back time, without sacrificing a quality experience for your prospects and clients.

TEMPLATE CREATOR

We bet you've done a blush wedding before! With Details Flowers, you can create templates from previous events. Simply click, load, and adjust for your new client. Your custom Design Worksheet templates can load line items, quantities, recipes, and colors - saving you time!

RECIPE & ITEM GALLERY

Compiling inspiration photos of recipes, blooms, and other items can be time consuming. Details Flowers has virtual galleries that can store recipes, items, and more! Many of our florists 'pick' flowers with their clients during the consultation, too! It's a great way to offer an incredible experience for your prospects.

PROPOSAL EDITOR

Quickly create a dynamic and engaging proposal for your client with our simple to use Proposal Editor. You'll be amazed at how easy it is to create the perfect contract!

Of course, that's just a few of our features. Start your trial to see them all!

How can Details Flowers help me be more organized?

Say goodbye to messy spreadsheets and sticky notes! Details Flowers will help you become an organization guru in no time! Here are a couple of our top features to do just that.

EVENT PIPELINE & CLIENT LIST

Easily keep track of all your events with our Event Pipeline & Client List. See current events, upcoming payments due, and more in a snap!

ORDER COMBINING

One of the top reasons florists lose profit is due to over-ordering. Details Flowers Software’s Items Needed Report allows you to track past, present, and future items you’ve used in your events! You’ll be able to compile a list of everything you need for a weekend of events, including total inventory, recommended bunches, and more! Not only will this maximize your profitability across multiple events, but it will simplify your ordering process. With the click of a button, your complete order can be exported. It’s just one more way Details Flowers Software helps you check off items on your to-do list!

RFQ SYSTEM

With our RFQ system, florists calculate entire orders in a snap and send them faster, straight from the design room. Instant communication with suppliers makes sure that florists can anticipate costs and suppliers can forecast needs. We work with the world's best suppliers to help source the most beautiful flowers.

And there's more to love! The best way to learn if we're a perfect fit is to try it out for yourself. See what florists are raving about! Click below to start your free 7-day trial.

How does Details help me with pricing my items and arrangements?

Details comes preset with costs that are pretty close to market average. Any changes to costs or markups that you make are automatically saved as part of your company history and can be updated at any time by your authorized users (unless Privacy Mode is enforced).

Details will even use the item costs to calculate your arrangement prices automatically!

While you are not required to update the cost information, we highly recommend that you take the time to do so! It's a small investment of your time that will yield a high reward - accurate pricing and increased profitability!

If you don't have the time right at the start of your subscription, don't worry! You can easily update cost information directly in the recipe itself at any time.

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Do you have an online community or forum?

Yes! We have a growing group of florists & wholesalers that engage in our online community daily! We often post information about updates, promotions, and events that are taking place in the floral community. Please join our Facebook Group by requesting access below.

New Account Information

Explore all of our features FREE for 7-days! Click below to learn more "details" on getting started!

What are your current plans and pricing?

Dive into our Plans & Pricing with our PDF guide. Compare each plan's options and features and discover the perfect fit for your needs.

ALL Plans Include:
3 Free Proposal Templates
Thousands of Pre-Loaded Products
Stem Counter
Automated Pricing & Markup Tools
Unlimited Recipe Storage
Free Video Tutorials
Live Chat Support

Should I choose a monthly or annual plan?

That is entirely up to you, but there are a few perks with choosing an annual plan! There is typically a savings of $300 annually if you choose the annual plan + discounts on processing fees. Annual account holders also receive free Details University classes. View our full Pricing PDF below to see the benefits of each plan!

Can I try Details before purchasing?

Yes! You can absolutely try Details Flowers Software before making a purchase. We offer a complimentary 7-day trial to all new accounts. This trial period allows you to explore the features and functionalities of our software, ensuring it aligns with your business needs and objectives. Simply sign up for a trial below to get started today!

If you have questions you'd like answered before diving into the trial, schedule a 15-Min Introductory Call with our Sales Team below!

Can I get started with Details Flowers today?

Absolutely! Click the button below to schedule a (totally free!) 15-minute introductory call with our Sales Team. The goal of this call is to learn more about your business and answer any initial questions you may have about the software. From there, we’ll schedule a time for you to start a 7-day trial so you can get your feet wet with the software.

Want to skip the small talk and start exploring all Details has to offer right away?

What do I get in my free 7-day trial?

You'll get full access to most of Details Flowers’ suite of services free for 1 full week. You will also have a personal Sales Representative to assist you and your team as you get acquainted with all the details!

Worried about implementation? Don't worry! We also have a stellar Support Team that is here to help.

Annual plans include two in-depth training classes that will help teach you about all of our tools. Monthly plans can take advantage of training for a low fee. Our team has the technical know-how and event knowledge to help you make the best use of the software!

How many users are included with each subscription?

Starter, Portfolio, Portfolio+, Business, and Professional plans come with 1 user. Additional users are only $25/month.

Enterprise plans come with 2 users.

Do I have to pick and pay for individual feature packages?

At Details Flowers, our ultimate goal is to help you succeed. This is why every Details Flowers member, no matter the subscription level, can take advantage of almost every feature in our all-in-one software solution to help capture that ROI faster.

Our Plans & Pricing PDF outlines all of our current plans and the additional features we offer with each.

As a Details member, each subscription also includes access to live support via phone, email, chat, and through our Support Portal.

What support and training do you offer?

We have many Details University Classes available to all members for free or for a small fee, depending on your subscription.

Impeccably tailored classes aimed at fostering organizational efficiency for your team, inspiring your clients, and facilitating the growth of your business.

GROWTH PLANS DEMO | 45 MINS
Free Group Class
Tailored for newer florists, offering insights into software features, event creation, and client impressing, empowering you to enhance your skills and business success.

DETAILS UNIVERSITY I | 60 MINS
One-on-One Training
Set up your Details account! We cover company info, event default creation, financial scheduling, contract adjustments, invoicing, inventory management, and accessing support.

DETAILS UNIVERSITY II | 90 MINS
One-on-One Training
Master proposal creation and event building. Learn how to use the Event List, templates, Design Board and Worksheet, proposal management, and Costs page navigation.

NEW EMPLOYEE ORIENTATION
One-on-One Training
Have your new employee up to speed on all the aspects of Details, focused on event management, design tools, document access, order generation, and report generation.

FORM BUILDER CONSULTATION | 60 MINS
One-on-One Training
Discuss options for creating forms, form templates, and management of this exclusive portion of Details.

ZAPIER CONSULTATION | 30 MINS
One-on-One Training
Meet with a member of the Details Team to discuss integrating your Details account through the Zapier platform to connect with thousands of apps.

Do you accommodate International hours?

While our normal business hours are between 9 AM - 5 PM EST, we do offer extended times to book Introductory Calls and Demos to accommodate International time zones. The extended options are offered Tues-Thurs from 8 AM - 6 PM EST. Click the links below to schedule an international Introductory Call or Demo!

Introductory Call - International

Demo - International

What are your hours of operation?

We are available by chat and phone Monday - Friday between the hours of 9am - 5pm EST!

How do I get started with creating an event in Details?

Once you get started on your trial, you can start creating events immediately! In your account, click the ‘Create New Client/Event’ at the top right-hand corner of the ‘Event List’ in Details. This will create a new event for you to start creating.

We also recommend that you check out this video to learn more about creating an event.

Additionally, our annual customers receive free Details University I and Details University II classes with their subscription! These classes are a great tool for getting the most out of your Details account.

In the case you are not an annual customer, these classes are still available to you for $50 (DU1) and $75 (DU2). Here's the link to schedule your first class!

Software Features

Increase your profitability, productivity, organization, AND gain a competitive edge with Details Flowers Software at your side. Click below to learn more about a few of our top features!

What are some of Details Flowers Top Features?

We understand that committing to a new software is a big deal - and you want to be armed with as much information as possible before getting started. To help you on your journey, we've compiled a handy list of our top features:

Recipe Manager, Item Gallery, Color Selector, Custom Proposal Editor, Consultation Mode, Customizable Design Worksheet, Stem/Bunch Counter, Instant Order Document, Wholesale RFQ Portal, Event Pipeline, Event Record Storage, Recipe Breakdown, Payment Schedules, E-Signature, Invoicing, Tax Modification, Template Creation, and Dedicated Support & Training!

How do I move events through the Event List?

Events are organized into different stages of the Event Pipeline based on their status. Use the pipeline as an organizational tool to keep track of where you're at with each event!

To see which event statuses apply to which stages of the pipeline, click on the map icon in the top-left corner of the event list.

To change the status of an event, click on the status icon on the left side and select a new status for the event. Keep in mind that this will likely change the stage of the Event Pipeline that the event is in!

The Event List will always default to the 'Current' list, and you can navigate and move events to the various others. The 'Past Events' list will be automatically populated with events that have a past event date; the 'Did Not Book' and 'Archived' lists will be populated with events that are marked as such.

Do you integrate with other softwares?

Details members can link their Details account with Zapier to connect with hundreds of other apps. If you have a specific request, our support team can talk you through the process and help you out along the way.

We also offer a 30-minute Details University Class on How to Integrate Details with Zapier.

Can I customize Details to suit my company?

Yes - absolutely!

We pride ourselves on being a fit for floral businesses of all shapes and sizes by allowing each account to be customized to your needs.

Proposals, worksheets, resource galleries, contract terms, reports, and general company settings are all customizable!

Can I customize my Proposals to fit my company’s branding?

Each account in Details comes pre-loaded with three Proposal templates: Blooming, Blossom, and Vanilla. We do offer a variety of other styles to choose from in our Marketplace with which you can add for a one-time fee. In addition, you will be able to select the images, fonts, and visible areas throughout the Proposal to really make it your own.

Proposals, worksheets, resource galleries, contract terms, reports, and general company settings are all customizable!

What is a premium proposal template and what do they look like?

Our software comes with three proposal templates Blooming, Blossom & Vanilla. From there, you can opt to add additional premium proposal templates found in our Marketplace for a one-time additional fee.

Users with an Enterprise plan receive a $300 coupon to the Marketplace!

Do I have to upload everything I need or does Details include a library?

Details comes preloaded with a few thousand items and several premade recipes for you to choose from! These items and recipes come preloaded with images, prices, and other important information.

Additionally, Details contains a growing number of item collections from our various Partners, including Accent Decor, Ball, and more!

All of that being said, you are welcome to add any of your own custom items to your account!

Can I upload my own inventory items?

Yes! We encourage you to add your inventory to Details!

Can I accept payments through Details?

You can accept payments (almost) instantaneously when you connect your Details account with Stripe Connect. Payments from your clients are deposited directly into your bank account the next day.

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Tell me more about your invoicing feature!

Details' invoicing is an amazing added feature that gives you the ability to offer your clients a convenient online payment option. No longer do they need to wait for a separate invoice to make payments!

Our invoicing is powered by Stripe, and once you sign up, you're able to start accepting payments right away!

Not sure if it's right for you? You're welcome to sign up and give it a try. Once signed up, you can use it as often or as little as you like.

What are the fees?

Stripe will remove 2.9% +.30 per transaction (US Customers)

For additional fee amounts by country, check out Stripe's website.

Details Flowers also removes an application fee. This fee varies per plan:

All Growth Plans (Monthly): 1.5% per transaction

Business (Monthly): 1.25% per transaction

Professional (Annual): 1.10% per transaction

Enterprise (Annual): 1% per transaction

Why is there an additional invoicing fee?

Our additional fee helps us keep your monthly/annual rates low! Other companies may not advertise a fee to use their invoicing, but you'll wind up paying for it via higher subscription rates!

Am I charged a fee for all payments recorded in the software?

If you are not taking the payment through our online invoicing, there is no additional fee!

Can I turn off the ability to pay with a credit card?

If you don't want your user to pay online, send them the Summary page of the contract. It includes your payment schedule, where to send checks, and the grand total breakdown.

Want to see it in action?

You have complete access to our full suite of features during your trial, and we encourage you to try it out.

Is there a mood board?

Our Design Board allows you to collect images from our pre-loaded resource section easily. You can also upload any personal images from the client's inspiration. We have a color picker to set the mood. In our proposals, we offer a cover and a concept page to allow your client to view the mood board you create.

Can I load my Pinterest / inspiration photos?

Yes! There are two ways to do this, download the image or copy the Image URL to paste into Details. These images can be uploaded anywhere in the software; including within the Recipes, Inspiration Gallery, Items, and Proposal Images!

Create your own Collection in the Inspiration Gallery of each event to store all of the beautiful images you find.

Is there a limit of how many pictures I can load into Details?

Not at this time! We currently allow our users to have an unlimited number of images for inspiration.

Can I create a recipe within a recipe?

Yes! Within Details, you can create a section on the Worksheet for the 'Overall Recipe' or the main recipe, and then add line items within that section for the smaller recipes that contribute to it. This allows for the organization of multiple recipes within a single overarching recipe.

How does Details handle taxes?

Details gives you the ability to adjust how you would like your line item charges and fees categorized for your contract. Set up your taxes once in your Event Defaults, or you can adjust them per line item within each event, as seen below!

Do you have an Autosave feature?

Yes! Once autosave is enabled for you, you can make changes throughout the worksheet that will trigger periodic saves.

You'll know the page is being saved when you see the 'Save' button at the bottom-center change to 'Please Wait.' Then, a note will appear next to the 'Save' button, indicating the last time the page was autosaved.

Important Notes:

1. Autosave is enabled on a user-by-user basis, not for the entire account.

2. This feature continually overrides itself, so there are not multiple autosaved versions, there is only one saved version that is updated every time the page saves.

Learn more about our Autosave feature here!

How often do you make updates to the Details Flowers system?

We are always hard at work to grow the Details Flowers platform for our users and we are making additions, big and small, nearly every day!

When new features are released, we will be sure to let you know about them (because we're excited to share them!).

That being said, something that helps us improve the platform is feedback from the people using it - so please let us know if there's an update you'd like to see!